Refund policy

Vandor Amsterdam – Return & Refund Policy
At Vandor Amsterdam, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.
15-Day Return Guarantee
You may request a return within 15 days of receiving your order.
Return Conditions
To be eligible for a return:
Item must be unused and unworn.
Original tags must still be attached.
Item must be returned in its original packaging.
Proof of purchase is required.
Non-Returnable Items
The following items cannot be returned:
Items marked as Final Sale.
Gift cards.
Personalized products.
Products damaged due to customer misuse.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with photos of the item.
We will provide a replacement or a full refund where appropriate.
Refunds
After we receive and inspect your returned item, we will notify you of the refund status.
Approved refunds are issued to your original payment method within 5–10 business days.
Shipping charges are non-refundable unless the mistake was ours.